Your role
Are you customer focused with a good record of resolving inquiries? Do you like helping clients in solving their transactional inquiries related to their custody relationship with UBS Switzerland AG?
We are looking for a Client Service Specialist. Our client segment comprises Institutional clients such as pension funds, Global Family Offices and UHNWI's. Beside clients, there is a yet bigger population of external Asset Manager's acting on behalf of the client.
• ensure smooth communication in our day-to-day queries with clients and stakeholders
• provide and create ideas for new digitalization project, increasing automation within the section
• challenge and adapt processes to optimize quality and duration of response time
• single point of contact for client and stakeholder regarding operational topics related to custody services
• comply with all regulatory, policy and quality standards, contributing to an effective risk culture
Your team
You will be working in a mid-size team with motivated colleagues with different background and cultures in Zurich. We work closely with front and back offices colleagues, external vendors and IT in order to best serve the client answering their queries. Our key objective is to deliver excellent client services and experience, while continuously challenging our processes efficiency and behavior
Your experience and skills
• relevant commercial educations (apprenticeship or higher education)
• at least 3 years of experience in financial industry
• persistent in find the right solution for the client
• passionate in dealing with clients and understanding of securities and global custody products
• focused on timely and accurate answer to clients inquiries
• excellent skills in MS Excel/Power Point/ Word/ Outlook
• technical skills driving innovation and digitalization
fluent in German and English. French and Italian is a plus
About us
UBS is the world's largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
Join Us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
